MDFT Pro, a well-known training agency, has built a student support chatbot using Azure OpenAI Studio to provide consistent, accurate answers to frequently asked questions about course policies, enrollment procedures, and certification requirements. Claire, the Educational Technology Manager, has received feedback that the chatbot’s responses vary significantly when students ask the same questions, leading to confusion about official policies and procedures.
Some responses are creative and conversational while others are formal and factual, creating inconsistency in the student experience. The chatbot needs to provide more predictable, standardized responses that align with MDFT Pro’s educational standards and policy documentation.
Which two parameters should Claire configure to make the chatbot responses more deterministic and less creative?
Choose all correct answers from the options below.
Explanations for each answer: