BenchMark Quizzes by MDFT Pro

Select Azure Services For Multilingual Call Handling System

MDFT Pro, a well-known training agency, is developing an automated call handling system for their international student support hotline. Mark, the Customer Experience Manager, needs to implement a solution that can automatically detect whether incoming callers are speaking French or English, and then respond appropriately in the caller’s language.

The system must be able to identify the language being spoken, understand the caller’s inquiry, and provide responses in the same language to ensure effective communication with students from both English and French-speaking regions. This multilingual support is crucial for maintaining high-quality customer service across MDFT Pro’s diverse international student base.

Which two Azure AI services should Mark use to meet the language detection and response requirements?

Choose all correct answers from the options below.

Explanations for each answer:

Text Analytics for language detection is correct. Text Analytics can detect the language of incoming speech after it's converted to text, enabling the system to identify whether the caller is speaking French or English.
Translator for language conversion is correct. Translator service converts responses between French and English, allowing the system to respond to callers in their preferred language.
Speaker Recognition for voice identification is incorrect. Speaker Recognition identifies individual speakers but doesn't handle language detection or translation needed for multilingual support.
Speech to Text for audio conversion is incorrect. While Speech to Text converts spoken words to text, it doesn't inherently detect language or provide the language identification needed for routing.
Text to Speech for audio responses is incorrect. Text to Speech converts text responses back to speech but doesn't handle the language detection or translation requirements.

Learn more about language detection:

Language Detection

Exam Preparation Quiz

Select Azure Services For Multilingual Call Handling System