BenchMark Quizzes by MDFT Pro

Configure Custom Question Answering For Multi-Turn Conversations

MDFT Pro, a well-known training agency, has developed a custom question answering system using Azure Cognitive Service for Language to help students navigate complex certification requirements and course pathways. Mark, the Student Support Technology Manager, wants to enhance the chatbot experience so that when students ask about a certification program, the bot can naturally guide them through related follow-up topics such as prerequisites, study materials, exam scheduling, and career outcomes.

Instead of requiring students to ask separate, unrelated questions, the system should provide contextual follow-up options that create a conversational flow from general inquiries to specific actionable information.

What should Mark do to configure the project for multi-turn conversations?

Choose the correct answer from the options below.

Explanations for each answer:

Enable active learning is incorrect. Active learning improves the knowledge base by suggesting new questions based on user interactions, but doesn't enable multi-turn conversation flows.
Enable chit-chat is incorrect. Chit-chat provides casual conversation responses for social interactions but doesn't create structured multi-turn conversation pathways.
Add alternate questions is incorrect. Alternate questions provide different ways to ask the same question but don't create conversation flows that lead from one question to related follow-up questions.
Add follow-up prompts is correct. Follow-up prompts create linked conversation paths where one answer can lead to additional related questions, enabling multi-turn conversations in question answering systems.

Learn more about multi-turn conversations:

Multi-Turn Conversations

Exam Preparation Quiz

Configure Custom Question Answering For Multi-Turn Conversations